Digital Products Return Policy

UPKey.store specializes in the sale of digital software licenses and related products. Due to the nature of digital products, our return policy is designed to protect both our customers and intellectual property rights while ensuring fair and reasonable service.

This policy applies to all digital products purchased through our platform, including but not limited to software licenses, digital downloads, and subscription services.

At UPKey.store, we value customer satisfaction highly, but due to the nature of digital products, we must implement a return policy that differs from physical products. We strongly recommend that you read this policy carefully before making a purchase.

At UPKey.store, due to the nature of digital products, discretionary or arbitrary returns are not accepted. Return requests will only be considered in the following specific circumstances:

• Product Performance Issues: When the purchased license performs significantly below expectations under normal usage conditions within the support period specified by the manufacturer
• Early Function Loss: When the product loses its core functionality before the promised usage period expires, and this is verified by the manufacturer
• Activation Problems: When the product key cannot be activated due to technical reasons and our support team cannot resolve the issue
• Incorrect Product Delivery: When you receive a different product or activation key than what you ordered
• Product Description Mismatch: When the purchased product has features that significantly differ from its description on our website

To initiate a return or refund request:

1. Contact our support team through our Support Page
2. Provide your order number and purchase details
3. Describe the issue in detail
4. Include any relevant screenshots or error messages

Our support team will review your request and respond within 24-48 business hours. We may request additional information to better understand and resolve the issue.

If your return request is approved:

• Refunds will be processed to the original payment method
• Processing time may vary depending on your payment provider
• You will receive a confirmation email once the refund is processed
• The refund amount will exclude any applicable fees or charges

When a refund is approved for qualifying products:

• Full Refund: For completely unusable products or licenses that have never been activated
• Partial Refund: For partially usable products or those experiencing issues before the promised period, proportional to the usage time

Please note that refunds may take 5-10 business days to appear on your statement, depending on your financial institution.

Return and refund requests will absolutely not be accepted in the following cases:

• Activated software licenses (activation of a license means the product has been used)
• Products that have been used, modified, or transferred after purchase
• Return requests made due to personal preference such as no longer needing, not liking, or change of mind
• Compatibility issues with products where system requirements were clearly stated
• Products purchased during special promotional periods and marked as non-returnable
• Unauthorized use, misuse, or violation of the license agreement
• Compatibility issues with third-party software or hardware

UPKey.store evaluates each return request individually. All return decisions are final and entirely at UPKey.store's discretion.

Our support team is available to assist you with:

• Technical issues and troubleshooting
• Product activation assistance
• Return and refund requests
• General inquiries about our products and services

You can reach our support team through:

• Email: [email protected]
• Support Portal: Support Page

UPKey.store reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after any changes constitutes acceptance of the modified policy.

We recommend reviewing this policy periodically to stay informed about our return and refund procedures.